Promise Technology Network Card C6101SSWP000000 2 User Manual

Copyright  
Copyright by Promise Technology, Inc. (Promise), 1999. No part of  
this manual may be reproduced or transmitted in any form without the  
expressed, written permission of Promise.  
Trademarks  
All trademarks are the property of their respective holders.  
Important data protection information  
You should back up all data before installing any drive controller or  
storage peripheral. Promise is not responsible for any loss of data  
resulting from the use, disuse or misuse of this or any other Promise  
product.  
Notice  
Although Promise has attempted to ensure the accuracy of the  
content of this manual, it is possible that this document may contain  
technical inaccuracies, typographical, or other errors. Promise  
Technology, Inc. assumes no liability for any error in this publication,  
and for damages, whether direct, indirect, incidental, consequential or  
otherwise, that may result from such error, including, but not limited to  
loss of data or profits.  
Promise provides this publication as is” without warranty of any kind,  
either express or implied, including, but not limited to implied  
warranties of merchantability or fitness for a particular purpose.  
The published information in the manual is subject to change without  
notice. Promise reserves the right to make changes in the product  
design, layout, and driver revisions without notification to its users.  
 
SuperSwap Manual  
Introduction  
Thank you for purchasing Promise Technology’ s SuperSwap. The SuperSwap  
drive housing installs easily into any 5.25” component bay in your PC.  
SuperSwap’ s drive carrier and housing extend the data storage capabilities of  
your system by allowing you to easily swap most 3.5” form factor ATA hard  
drives in and out of your PC, without the hassle of opening and closing your  
PC’ s case. SuperSwap accepts Ultra ATA/100 and Ultra ATA/66 drives. When  
used with Promise Technology’ s ATA RAID 1, 3, or 5 products1, SuperSwap  
allows users to “ hot swap” a failed drive without powering down a system while  
fully protecting hard drive and internal system components.  
Specifications  
Interface  
·
·
·
·
·
Fits most 3.5” form factor ATA hard disk drives  
Standard ATA/IDE interface  
Supports Ultra ATA/100 and Ultra ATA/66 drives and cables  
Built-in Power/Drive Status LED and Drive Activity LED indicators  
**Built in Monitoring of SuperSwap Fan RPM, Temperature & Voltage  
levels with installation of FastCheck or SuperCheck Monitoring software.  
Housing Assembly  
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·
·
Dedicated cooling fan  
Keyed locking mechanism  
Spring-loaded pivoting access door  
Drive Carrier  
·
·
·
Durable metal construction  
Fully-ventilated  
Unique handle design automatically unplugs drive chassis from housing  
when pulled up  
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Removable drive access cover  
Physical/Environmental  
Dimensions  
·
·
Housing Assembly: 8.5” x 5.75” x 1.625” (21.59cm x14.605cm x4.128cm)  
Drive Carrier: 7.75” x 4.625” x 1.625” (19.685cm x 11.748cm x 4.128cm)  
Operating Temperature  
32°F to 122°F (0°C to 50°C)  
·
Relative Humidity  
1 SuperTrak100, SuperTrak66, FastTrak100, FastTrak66  
1
 
SuperSwap Manual  
·
5% to 95% (non-condensing)  
Warranty  
Two years limited parts and labor  
·
2
 
SuperSwap Manual  
Key Features  
The following are key features of the Promise SuperSwap:  
Drive Types  
·
·
Supports standard IDE drives (Ultra ATA, DMA, and EIDE)  
Supports Ultra ATA/100 and Ultra ATA/66.  
ATA RAID “Hot Swap” Support  
·
Supports Promise ATA RAID products allowing hot swap” under  
RAID 1, 3, or 5  
·
Hot swap allows for easy repair/replacement of drives while PC  
remains active  
Status Indicators2  
·
Power/Drive Status LED shows power on/off when not used with  
Promise SuperTrak100 or SuperTrak66 products  
·
Power/Drive Status LED displays status of drive in array (online,  
offline, critical (rebuilding/synchronizing) if used with Promise  
SuperTrak100 or SuperTrak66 products  
·
Disk Activity LED displays normal drive operation  
Ultra ATA/100 Support  
·
·
Passes all Ultra ATA/100 information to controller card  
Allows auto-sensing of Ultra ATA/66 drive and implementation of  
66MB/sec burst transfers  
2 Note: Users must obtain and install Promise FastTrak Driver v.1.30 or later in  
order to implement LED display functions for SuperSwap enclosure. Go to  
www.promise.com to find these drivers.  
Note: For proper monitoring functionality of Fan RPM, Voltage, & Temperature  
users must install FastCheck for FastTrak Product Family or SuperCheck for  
SuperTrak, please visit www.promise.com for the latest software revisions.  
3
 
SuperSwap Manual  
Getting Started  
This section is designed to help prepare SuperSwap for installation into  
your personal computer. Please read through this chapter carefully before  
attempting to install SuperSwap. As a standard precaution when working  
with hard drives, users should backup any hard drives containing data that  
may be connected to SuperSwap before making any changes.  
Unpacking SuperSwap  
The SuperSwap package should contain the following items:  
SuperSwap Housing Assembly  
SuperSwap Drive Carrier and removable cover  
SuperSwap User’ s Manual  
12 screws  
Two keys  
Registration card  
Drive ID stickers  
If any of the contents are missing or damaged, please contact your dealer  
or distributor immediately.  
NOTE: SuperSwap, like every other valuable part of your PC,  
is subject to static electricity. Be sure that you are properly  
grounded (Promise recommends that you wear an anti-static  
strap, or place a free hand on a grounded object), and that  
your PC is unplugged before installing SuperSwap.  
4
 
SuperSwap Manual  
Installing Drive Housing Assembly  
Installing SuperSwap into your PC is a simple process. There are two  
basic components involved: installing the housing assembly in your  
system; and installing a hard drive in the drive carrier. Make sure that  
you’ re properly grounded when installing SuperSwap, either by touching a  
grounded portion of your PC, or by wearing a ground strap.  
1. Power down and unplug your PC, then remove its cover.  
2. Slide the housing assembly (see Figure 2-1 next page) into one of the  
5.25” drive bays of your system.  
3. Align the front of the housing assembly with the front of your system,  
then install the included screws in the four anchor holes (two on each  
side) of the assembly (see Figure 2-1).  
4. Set the hard drive’ s jumper setting to Master/Slave/Cable-Select.  
Consult your hard drive user manual.  
5. Connect your PC’ s IDE hard drive cable to the IDE HDD connector on  
the back of the housing assembly (see Figure 2-2). Make sure that the  
red edge of the cable is corresponds to Pin 1 of the housing  
assembly’ s connector (opposite the fan, and near the power connector;  
see Figure 2-2).  
NOTE: SuperSwap needs an 80-wire/40-pin IDE cable to work  
properly.  
6. Connect the power cable to the power connector (see Figure 2-2) on  
the back of the housing assembly.  
7. After making sure that all connections are properly seated, replace the  
PC’ s cover.  
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SuperSwap Manual  
DriveCarrier  
CableConnection  
AssemblyScrew  
MountingHoles  
(2 on other side)  
Key Lock  
Pivoting Door  
LEDs  
Figure 2-1: SuperSwap Housing Assembly  
DC INPUT  
INTERFACE  
50  
40  
1
+5  
G
G
+12  
Fan  
Power Connector  
HDD Cable Connection  
Figure 2-2: SuperSwap Housing Assembly Rearview  
NOTE: If using the SuperSwap solely as a SLAVE device, make  
certain to connect the end of the IDE Cable (not to the middle) to  
the SuperSwap Chassis.  
6
 
SuperSwap Manual  
Removing/Installing Drives  
The Promise SuperSwap is designed to work with several Promise ATA RAID  
controllers that can support RAID 1 (SuperTrak100/66, FastTrak100/66), RAID  
3 (SuperTrak100/66), or RAID 5 (SuperTrak100/66). Used with these products  
and RAID levels, the SuperSwap supports “ hot swapping” of hard drives  
(meaning you can remove a drive while your system is operating and replace it  
with another. This procedure is generally performed by the user in the event  
that one of the drives has failed and needs replacement.  
NOTE: If not implementing RAID 1, 3, or 5 as described above, the  
SuperSwap will work as a removable drive carrier for a non-  
bootable drive. Users should power down their systems prior to  
removing and replacing drives unless the Operating System  
supports hard drive removal during normal operation.  
To remove or install a drive:  
1. Using the provided key, unlock the drive carrier by turning the key in the  
lock 90° counterclockwise (see Figure 2-1).  
2. Remove the drive carrier from the housing assembly by firmly pulling on  
the drive carrier’ s handle (see Figure 2-3).  
3. On the left side of the drive carrier cover, pull the small metal tab slightly  
awayfromthecover, thenslidethecoverbackoff(see Figure 2-3).  
4. Attach the drive carrier’ s ATA HDD connector to the hard drive’ s data  
connector, making sure that the red edge of the cable corresponds to Pin 1  
of the hard drive’ s connector.  
NOTE: SuperSwap is Ultra ATA/100 compatible and backward  
compatible with Ultra ATA or EIDE drives.  
5. Connect the drive carrier’ s power cable to the hard drive’ s power connector.  
6. Place the hard drive in the drive carrier, and then install four screws (two  
on either side of the hard drive, or four on the bottom) to secure the hard  
drive in the drive carrier.  
7. Replace the drive carrier access cover.  
8. Slide the drive carrier back into the housing assembly. The carrier will latch  
back into place when handle is pushed back in.  
9. Lock the carrier into place by turning the key in the lock 90° clockwise (see  
Figure 2-1). Power will not reach the hard drive unless the carrier is locked  
into place.  
NOTE: In order to keep track of each drive carrier and its  
corresponding drive housing assembly, you have been supplied  
7
 
SuperSwap Manual  
with two matching sets of numbered stickers. Place one sticker on the front of  
the drive housing assembly and the matching numbered sticker on the front of  
the drive carrier.  
Access Cover  
Power  
Connector  
Drive Cable  
Connector  
Drive Carrier  
Pull-Away  
Locking Tab  
Pivoting Handle  
Figure 2-3: Drive Carrier Assembly  
LED Messages  
This section provides information on how to interpret LED display codes as  
reported by the SuperSwap3 when connected to the Promise SuperTrak66.  
Two LEDs appear on the front of the SuperSwap housing assembly:  
Power/Drive Status LED (left) and disk activity LED (right).  
Power/Drive Status LED  
Display  
Means  
Green*  
Drive is OK  
Amber (orange)  
Red  
Drive is rebuilding and array is in “critical” mode  
Drive is bad or has failed and is now “offline”; array  
may also have failed depending on RAID level  
No drive detected or no power to drive housing  
Black (dark)  
* Indicates only Power On when SuperSwap is not connected to a  
Promise SuperTrak66 card.  
Disk Activity LED  
3 Note: Users must obtain and install Promise FastTrak Driver v.1.30 or later in  
order to implement LED display functions for the SuperSwap enclosure. Go to  
8
 
SuperSwap Manual  
Usually dark or black, LED lights green when disk is accessed.  
9
 
SuperSwap Manual  
Troubleshooting  
Event: The drive status LED is red.  
Cause: This shows a failed drive. A failed drive may be marked as such  
because of power failure or media access problem (such as a bad  
sector which fails retry). When a drive in a fault tolerant array is  
determined to have failed, the remaining drives in the array are  
internally adjusted to a later generation” status to indicate that  
they represent the current version of the array.  
Fix:  
Upon replacing a failed drive, the new drive will be assigned to the  
failed drive’ s original location. A rebuild will then begin based on  
data from the drives in the array that have the latest generation.”  
This generation” tracking allows accurate reproduction of current  
data from the array drives that may have been written to during the  
time that the array was critical.  
Event: The drive status LED is orange (amber).  
Cause: This shows that the drive is in the process of rebuilding, following  
some sort of critical array status in a fault tolerant array. The LED  
will return to green status when the rebuild is complete and  
successful.  
Event: The drive status LED does not light up, even though others  
light up.  
Cause: The keylock on the housing is not turned ON  
Fix:  
Lock the keylock to transmit power to the drive.  
Cause: The drive carrier is not fully and correctly inserted into the drive  
housing.  
Fix:  
Make sure the handle is fully down and the carrier is pushed all  
the way into the housing.  
Cause: Either the cabling from the controller card to the housing is not  
correctly installed or the cabling from the carrier to the drive is not  
correctly installed.  
10  
 
SuperSwap Manual  
Fix:  
Make sure that there is indeed a drive installed correctly in a drive  
carrier with the power and data cables properly attached.  
Cause: The drive is not jumpered correctly.  
Fix:  
Consult your drive manufacturer’ s manual or the drive casing itself  
and jumper the drive for single” drive operation.  
Event: If HDD is set to the slave position (and no Master present), it  
needs to be attached at the far end connector not the  
middle connector.  
Cause: The Master/Slave selecting of SuperSwap box depend on the cable  
select.  
Fix:  
Thus you must put on slave position of the cable when you set the  
drive in slave mode. It mean that you can direct use the cable  
select to do the Master/Slave selecting or Drive setting in Master  
mode and put on Master position of cable Drive setting in Slave  
mode and put on Slave position of cable.  
If the above items all seem okay, but the LED still remains unlit,  
you may try placing a known good drive with its carrier in the slot  
and see if the LED lights up. If the LED still remains unlit, then  
there is either a problem with the connection (the data cable  
attached to this channel or the controller card connection itself) or,  
although highly unlikely, a damaged LED. Verify that the drive  
connected to this channel is not working. If the drive is working,  
then the LED should be replaced. If the drive is not working, then it  
is a connection problem.  
11  
 
Appendix A  
Limited Warranty  
Promise Technology, Inc. (Promise) warrants that for two (2) years from  
the time of the delivery of the product to the original end user:  
a) the product will conform to Promise’ s specifications;  
b) the product will be free from defects in material and  
workmanship under normal use and service.  
This warranty:  
a) applies only to products which are new and in cartons on the  
date of purchase;  
b) is not transferable;  
c) is valid only when accompanied by a copy of the original  
purchase invoice.  
This warranty shall not apply to defects resulting from:  
a) improper or inadequate maintenance, or unauthorized  
modification(s), performed by the end user;  
b) operation outside the environmental specifications for the  
product;  
c) accident, misuse, negligence, misapplication, abuse, natural  
or personal disaster, or maintenance by anyone other than a  
Promise or a Promise-authorized service center.  
Disclaimer of other warranties  
This warranty covers only parts and labor, and excludes coverage on  
software items as expressly set above.  
Except as expressly set forth above, Promise disclaims any warranties,  
expressed or implied, by statute or otherwise, regarding the product,  
including, without limitation, any warranties for fitness for any purpose,  
quality, merchantability, non-infringement, or otherwise. Promise makes  
no warranty or representation concerning the suitability of any product for  
use with any other item. You assume full responsibility for selecting  
products ad for ensuring that the products selected are compatible and  
appropriate for use with other goods with which they will be used.  
A-1  
 
Appendix A  
Promise does not warrant that any product is free from errors or that it will  
interface without problems with your computer system. It is your  
responsibility to back up or otherwise save important data before installing  
any product and continue to back up your important data regularly.  
Promise’ s sole responsibility with respect to any product is to do one of  
the following:  
a) replace the product with a conforming unit of the same or  
superior product;  
b) repair the product;  
c) recover the product and refund the purchase price for the  
product.  
Promise shall not be liable for the cost of procuring substitute goods,  
services, lost profits, unrealized savings, equipment damage, costs of  
recovering, reprogramming, or reproducing of programs or data stored in or  
used with the products, or for any other general, special, consequential,  
indirect, incidental, or punitive damages, whether in contract, tort, or  
otherwise, notwithstanding the failure of the essential purpose of the  
foregoing remedy and regardless of whether Promise has been advised of  
the possibility of such damages. Promise is not an insurer. If you desire  
insurance against such damage, you must obtain insurance from another  
party.  
Some states do not allow the exclusion or limitation of incidental or  
consequential damages for consumer products, so the above limitation  
may not apply to you.  
This warranty gives specific legal rights, and you may also have other  
rights which vary from state to state. This limited warranty is governed by  
the State of California.  
A-2  
 
Appendix B  
Returning Product For Repair  
If you suspect a product is not working properly, or if you have any  
questions about your product, contact our Technical Support Staff through  
one of our Technical Services, making sure to provide the following  
information:  
·
·
·
·
·
Product model and serial number (required);  
Return shipping address;  
Daytime phone number;  
Description of the problem;  
Copy of the original purchase invoice.  
The technician will assist you in determining whether the product requires  
repair. If the product needs repair, the Technical Support Department will  
issue an RMA (Return Merchandise Authorization) number.  
Return only the specific product covered by the warranty (do not ship  
cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:  
Promise Technology, Inc.  
Customer Service Dept.  
Attn.: RMA # ______  
1460 Koll Circle  
San Jose, CA 95112  
You must follow the packaging guidelines for returning products:  
·
·
·
·
Use the original shipping carton and packaging  
Include a summary of the product’ s problem(s)  
Write an attention line on the box with the RMA number  
Include a copy of proof of purchase  
You are responsible for the cost of insurance and shipment of the product  
to Promise. Note that damage incurred due to improper transport or  
packaging is not covered under the Limited Warranty.  
B-1  
 
Appendix B  
When repairing returned product(s), Promise may replace defective parts  
with new or reconditioned parts, or replace the entire unit with a new or  
reconditioned unit. In the event of a replacement, the replacement unit will  
be under warranty for the remainder of the original warranty term from  
purchase date, or 30 days, whichever is longer.  
Promise will pay for standard return shipping charges only. You will be  
required to pay for any additional shipping options (such as express  
shipping).  
Your Responsibilities  
You are responsible for determining whether the product is appropriate for  
your use and will interface with your equipment without malfunction or  
damage. You are also responsible for backing up your data before  
installing any product and for regularly backing up your data after installing  
the product. Promise is not liable for any damage to equipment or data  
loss resulting from the use of any product.  
B-2  
 
Appendix B  
P/N: C6101SSWP000000-2  
B-3  
 

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